The incident number is missing on the incident card when the record is being submitted through a Virtual agentIssue When submitting an incident record through VA then the incident card doesn't show up with the incident number in it. Steps To Reproduce: 1. Open the Virtual agent 2. Click on show me everything 3. Select Open IT Ticket 4. Fill in all the mandatory details Expected: The incident number should be showing up in the card Actual: It doesn't show up the incident number CauseThis happens because the custom empty value is available for the display value being set to true on the sys_db_object record for the incident table.ResolutionBy setting the display value from true to false for the custom one the incident number will be showing up in the incident card once it is being submitted.