Workflow Not getting attached to new Change RecordsIssue Normal Workflow is not getting attached when change is created from custom UI action on catalog task but it is getting attached when we create from application navigator.CauseThis is happening due to the reason that OOB Change type choices are inactive and custom choices are being used in Change Intercepter.ResolutionTo fix this issue, follow the below steps - Activate inactive Change Type choices are available at - https://<<instance name>>.service-now.com/sys_choice_list.do?sysparm_query=nameINjavascript%3AgetTableExtensions('task')%5Eelement%3Dtype%5Ename%3Dchange_request&sysparm_view=Go To respective Change Workflow properties under conditions select the Type is one of both values custom and OOB change type values. Since both the values are being used hence this will allow you to create changes from intercepted and UI action. Alternatively, we can also disable custom Change Type values or use OOB ones for both cases that depend on what is best suited for the environment.