Quebec Patch 4 Hot Fix 2: Known Errors - Known Error

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Quebec Patch 4 Hot Fix 2 : Known Errors

This article presents notable known errors in Quebec Patch 4 Hot Fix 2, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the Known Error Portal .

Note : The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see Quebec Release Notes .

Severity 1 The following table lists notable Severity 1 known errors in this patch.

Article Problem Category Title KB0750004 PRB1320637 MID Server A MID Server upgrade that includes a new JRE version will overwrite the cacerts file KB0831487 PRB1406482 Tables and Dictionary During CMDB CI Class Models, Discovery, and Service Mapping Patterns application installation or update, some tables under the TPP hierarchy are created in TPC structure KB0827747 PRB1408516 MID Server MID Server upgrade fails leaving MID Server Down, due to Cisco AMP antivirus preventing the upgrade service deleting the Wrapper executable KB0957410 PRB1482531 Archiving Multiple Archive Destroy Jobs being scheduled if a job is not finished by the next hourly run KB0961282 PRB1493001 3rd Party Software Consul / Vault Issues Blocking Provisioning KB0963312 PRB1499729 Performance Analytics The data collector does not collect a score if the last day to collect the score has an ambiguous month or date and the system date format is set to dd-MM-yyyy KB0963231 PRB1501230 Configuration Management Database (CMDB) CMDB Health Correctness orphan jobs can cause instance outage/syslog size issues due to infinite looping KB0727701 PRB631444 Business Logic Processing Changing the sys_class_name of a record can result in the record being deleted if Mandatory field Data Policy prevents the insert in the target table Severity 2 The following table lists notable Severity 2 known errors in this patch.

Article Problem Category Title KB0727944 PRB1238857 Forms and Fields When saving a read-only currency field its value may be converted to default US Dollars automatically KB0713179 PRB1240595 Lists M2MList ajax call fails with a large set of m2m_selected_ids values KB0727642 PRB1250745 Persistence Slowness and potential browser lock up in reports when there is a dot-walked filter condition on a CMDB table (Table Per Partition extension model) KB0684402 PRB1270022 Performance Analytics [DOMAIN] Spotlight Job doesn't collect spotlights for empty user and "Use snapshots" property KB0958489 PRB1281005 Agent Workspace Attachment - Attachments are not copy into Incident from Interaction KB0717976 PRB1288212 VA-Web Client The virtual agent does not translate based on user language while using the internationalization plugin KB0717208 PRB1305469 Clone Issues Excluding table-per-class (TPC) extended tables from a clone can cause orphaned Discovery Credentials with the 'Record not found' error when trying to open them KB0726410 PRB1312921 Persistence Trying to delete a record that contains a Term Configuration causes a Syntax Error or Access Rule Violation on 'sys_mod_count' KB0754246 PRB1316881 Authorization/Legacy ACLs VA - On Service Portal when VA widget is display and user it NOT logged in, conversation does not display KB0721421 PRB1318176 Asynchronous Message Bus The Asynchronous Message Bus (AMB) fails to connect to the instance when running through Fiddler proxy KB0725089 PRB1321133 Database Indexes Large table optimization does not work in TPP when ignored index does not exist on the primary partition KB0724535 PRB1324014 Forms and Fields Setting the user preference '\"enter_submits_form" to True and searching from a list on the form (or entering values in a string field) and pressing Enter causes the system to execute the first UI Action on the form. KB0752975 PRB1324263 Upgrade Engine Issues Application upgrade process dependencies are not honored and plugin dependencies are not auto installed or upgraded to the scope version KB0727700 PRB1328367 Application Navigator & Banner Frame Banner image cannot be changed in Madrid KB0750599 PRB1335372 Discovery Credentials are not validating when IAM profile configured mid is pointed to instance KB0755212 PRB1346619 Virtual Agent Platform The virtual agent closes the chat when the option "I want something else" is clicked KB0755203 PRB1350354 Core Platform Business Calendar Filter Queries do not work after upgrading from Madrid to New York with a Fiscal Calendar Generated KB0755216 PRB1352033 Agent Workspace A record can not be opened from a list if the first column is an empty/null non-reference field KB0755855 PRB1353927 Event Management Event Management dashboard is not loading and multiple EM impact jobs are stuck KB0777681 PRB1358400 Performance Analytics [FT closed for O - reflecting on Backport]The New York upgrade of the Performance Analytics (PA) content for Configuration Management (CMDB) may cause performance degradation KB0831991 PRB1362288 Design System now-label-value: Reads content twice due to native title="" attribute [#1267] KB0783073 PRB1362325 Asynchronous Message Bus A Virtual Agent chat client isolated in own window loses session due to lack of HTTP activity on WebSockets KB0793158 PRB1362706 Performance Analytics PA Widget - Pies or Donuts & Column having no data show a single line instead of "No content available" KB0853074 PRB1365752 Orchestration Orchestration using the AD activity pack can break after upgrading to Madrid KB0793453 PRB1368103 Dashboards and Home Pages [Quebec][Dependency Assessment] Individual nodes on the tree are not announced properly when they have focus KB0793177 PRB1369986 Performance Analytics [waiting close approval] Antivirus Events - The link to view the table is marked up as a heading even though it is not a heading for any particular section of content KB0793317 PRB1373680 Project Portfolio Management Clicking on 'New' button for creating a Funding Entity takes more than 5 seconds to load the new form KB0793289 PRB1375768 Performance Analytics Exporting to PDF does not include the data visualization patterns when they are employed on graphs KB0793928 PRB1377661 Performance Analytics [ORL_PAR_Must_Fix] The bar chart renders differently in Safari when the widget size is not 'Auto' KB0963758 PRB1377812 Knowledge Management A facet request error is displayed when running a search in Knowledge Management KB0866577 PRB1378161 Discovery Network Switch Pattern fails at various stages at SNMP provider on subsequent queries KB0813636 PRB1385357 MID Server MID Server can fail to install or upgrade to Orlando due to new external connectivity requirement to ocsp.entrust.net for OCSP certification revocation verification check KB0868321 PRB1390308 Patterns Discovery and IRE sometimes creates orphaned relationships where the parent/child sys_id is null, empty, or invalid KB0962923 PRB1390309 Discovery Discovery and the Identification and Reconciliation Engine can create orphaned relationships where the parent/child sys ID is null, empty, or invalid KB0817433 PRB1390370 Discovery Direct activation of Pattern Designer [com.snc.pattern.designer] (before Discovery) causes missing records on the instance KB0819224 PRB1392062 Platform Level Encryption 'My Company Applications' will not load if the Key Management Framework plugin is installed in Orlando KB0953537 PRB1394868 Discovery Discovery Status "Started" probe count incorrect when probe launch is aborted by prelaunch check KB0861106 PRB1405674 Guided App Creator Duplicate inbox modules show up after creating a custom workspace KB0831493 PRB1407560 Agent Workspace Agent workspace form header: links in information are missing their context KB0831525 PRB1408324 Activity Stream Time fields are displayed in terms of how long ago but they are stated as "Xm ago" rather than "X minutes ago" with the same applying to hours / days / months / years confusing screen readers KB0832713 PRB1415617 Edge Encryption Edge Encryption Proxy has fatal error EXCEPTION_ACCESS_VIOLATION when using Java 8 Update 261 (1.8.0_261) KB0858627 PRB1419577 MID Server The MID Server Upgrade service doesn't properly detect if the MID Server has fully shut down, and so has issues with file locks when it starts deleting, potentially leaving the MID Server down KB0855649 PRB1420890 Configuration Management Database (CMDB) Upgrading from New York to Orlando causies static .js and .css files to not load in some pages KB0856342 PRB1422481 Patterns Running a discovery against a Linux server does not populate the related lists 'CI IPs' and 'DNS Name for CIs' KB0855251 PRB1422626 MID Server With MSI Windows Installer, the 'Log on as Service' rights check can fail with users in the administrator group KB0870191 PRB1423571 Service Portal ScreenReaders do not announce the file that will be edited/deleted when the Edit File Name / Delete buttons are focused KB0859518 PRB1425278 MID Server Windows (MSI) MID Server installer download from Internet Explorer browser fails, by trying to load the binary file in the browser window (and DEB files) KB0858554 PRB1429834 MID Server MID Server down after attempted upgrade, due to file locks caused by Dell SecureWorks Red Cloak anti-virus (mid.bat, java.exe, wrapper-windows-x86-64.exe) KB0954310 PRB1430028 Persistence List view on a rotated table shows null values when three or more ORDER BY columns are added KB0870571 PRB1430538 UI Pages/Macros [Incident-list]Screen reader(NVDA/JAWS) is not narrating the table summary for 'Response Time' section present in the page while navigating using the table shortcut key 'T' KB0863096 PRB1430553 Performance Analytics Interactive filters do not work on homepages, but work on dashboards KB0866931 PRB1436701 MID Server Windows Pattern Discovery may discover the MID Server host itself instead of the target server if the first WMI query fails in the pattern KB0870572 PRB1437726 Human Resources Service Management WCAG 4.1.2 Campaign Content Library - when the value is announced in VoiceOver, the role is needed for users to understand the context KB0870574 PRB1438756 UX Runtime [CSM agent refactoring]UIB app config -> client scripting for component isHidden property is not getting honored KB0869728 PRB1445128 Design System Placeholder for Now-Typeahead-Multi (and possibly other similar Design system components) have a low contrast KB0868395 PRB1445321 Flow Designer [Scheduled Jobs] "cleanup_sys_json_chunks_missing_parent_sys_flow_report_doc" && "cleanup_sys_json_chunks_missing_parent_sys_flow_context" - Creating Full Table Scan KB0869818 PRB1447447 App Core: Calendar Components Unable to move between users listed in calendar timeline view and their individual schedules via keyboard KB0869816 PRB1448614 App Core: Calendar Components Show Filter and Show Schedules buttons are located after the content they invoke in the tab order KB0869817 PRB1450881 App Core: Calendar Components now-calendar fails to show calendar area but other areas like header and sidebar are showing fine KB0870257 PRB1454673 UI Builder In Customer cloned instance UIB behaves very sluggish (framerate of ~5fps) with memory going up to 550MB + on simple operations like changing List Table props KB0870578 PRB1455578 UX Runtime [Refactoring] [Internal Regression] : Settings menu toggles should be in sync on CWF and Classic Workspaces for Ribbon KB0870579 PRB1457469 Appsee - Seismic Seismic VA dashboard - 'Conversation' table not shows data after sorting by a topic KB0870585 PRB1458043 Application Navigator & Banner Frame When added to the visible UI, both the current Application and the current Update Set select lists have no accessible label KB0870586 PRB1458045 Dashboards and Home Pages The group selection listbox has no label on the Form Controls page KB0870587 PRB1458139 Service Portal WCAG [1.3.1 Violation]:Filters section of page is not grouped using a landmark KB0870589 PRB1458728 Agent Workspace Disabled custom content root elements still rendered in (classic) Agent Workspace KB0870590 PRB1458929 Performance Analytics [High chart upgrade 8.2.2] Heatmap and geomap visualization are broken KB0870896 PRB1459399 Agent Workspace Process Automation Designer (PAD) - Condition Builder fields are not populated in Modify Condition Widget in PAD Application KB0951746 PRB1459906 Service Mapping "Queue layer 2 connection calculations" script action causes delay in sysevent processing KB0954619 PRB1460156 Software Asset Management Professional SCCM 2016 plugin has stopped collecting removed software information from SCCM, so installed software records are not getting deleted KB0958294 PRB1474225 Domain Support The domain tree should not be loaded when domain separation is not used KB0955097 PRB1479020 Agent Workspace [Workspace]: dropdown list for choice field is not shown up with the latest chrome (89.0.4389.72) KB0966084 PRB1485779 Human Resources Service Management While using field mappings, the values for the corresponding questions are updated as 0 in the DB KB0960538 PRB1486471 Flow Designer Slow queries occur on the sys_flow_plan_context_binding table KB0959478 PRB1487757 VA-Designer Update IBM Watson endpoint from "legacy" to "new" V1 URLs: need to update the 4 HTTP Connection host configs KB0959468 PRB1489024 MID Server In Quebec : MID Server upgrade stops if PowerShell tests in Pre-upgrade check failed, PowerConsole remains busy, and closing the PowerShell session fails KB0959777 PRB1489702 Flow Designer Service Catalog flow with: Invalid target record for notification KB0963437 PRB1491477 Flow Designer DEF0178014 : The job is not cleared if job_context is null KB0960483 PRB1491553 Flow Designer Sys_flow_log copies the entries from syslog tables created at the same time of the flow context without any relation KB0962112 PRB1492161 Approvals Quebec Upgrade- Delays occur when opening the self-service 'My Approvals' page KB0960510 PRB1492224 Mobile Studio (non-classic) An 'sys_sg_item_stream_m2m_segment record not found' error when accessing base instance applets KB0993213 PRB1492353 Platform Licensing Inconsistencies with auto-calculation of per-user subscription allocation (System Entitlement) KB0965072 PRB1496501 Service Portal Service Portal widget dependencies are not refreshed when it is a JS file URL KB0961696 PRB1497028 UI Builder Users with 'dashboard_admin', 'ui_dashboard_builder', and 'sn_ui_builder.dashboard_builder_admin' roles are unable to edit a dashboard if there's more than one container on the layout KB0961741 PRB1497245 Flow Designer Issues with certain UI nodes where schedulers set to 'specified' KB0964501 PRB1498018 Platform Licensing Conversion of user sets to groups fails if any of the user sets have a null subscription KB0965804 PRB1498049 Discovery Discovery hangs due to extra updates to discovery_multi_page_optimistic_lock KB0963844 PRB1498194 Field Service Management No scheduled event entries are displayed on the FSM team calendar KB0967144 PRB1498931 Human Resources Service Management The transferred case number is empty if the glide.itil.assign.number.on.insert system property is set to true KB0963486 PRB1502013 MID Server ECCSender work is blocked by bad ECC queue record KB0963581 PRB1502371 MID Server MID Server in Down state when using the Oracle Java JDK JRE version 11.0.10 or 11.0.11 KB0963994 PRB1503912 Discovery Process detection may fail after upgrading to Quebec, causing performance degradation in Service Mapping KB0967413 PRB1504058 Virtual Agent Platform Glide.cs.worker threads do not always start during a node reboot KB0964546 PRB1504622 Persistence Quebec - Duplicate alias sql syntax error with hybrid tables : "Syntax Error or Access Rule Violation detected by database. Not unique table/alias: )" KB0967318 PRB1504794 PDF Generation Exporting a pivot table report to PDF produces a blank report KB0964591 PRB1505334 MID Server After cloud resource or GCP discovery where thousands of cloud service accounts records are updated, all MID Servers connected to the instance may show as 'DOWN' and throw 'GetCloudServiceAccountInfo-request failed' error messages KB0966769 PRB1509511 Service Portal Service portal widget "input" object is initialized instead of undefined when the widget is first loaded via spUtil.get() KB0966707 PRB1509722 Store ITOM Content for Discovery The cloud service account pattern fails with below Error for the Azure Service account : "Required attribute datacenter_type is missing for CI Type cmdb_ci_cloud_service_account" KB0967245 PRB1509992 Discovery GETCITypes discovery code assumes that the cmdb is the base table, however customers that have been on Fuji or earlier releases can have cmdb_ci as the base table - Relation and/or reference table is not a known CI Type KB0993186 PRB1510853 Field Service Management When there are Scripted Scheduled Events used, the scheduled event entries are not displayed on the FSM team calendar KB0967177 PRB1510911 Survey Management Normalized value for Metric Result of Assessment Metric (survey question) with method "Default answer from script" is always doubled when calculating the Rating and Normalized value of Assessment Category Result KB0967392 PRB1511472 Advanced Work Assignment Agent Chat presence automatically set to "Offline" KB0523398 PRB579732 Email Email Client displays an empty window KB0549804 PRB630133 Workflow In list view, task.stage breaks UI rendering and throws a "jQuery is not defined" error when using UI11 KB0596799 PRB653427 Server Side Scripting In List choice UI action on a related list, global variable 'current' does not work in List v2 KB0598187 PRB668806 Project Portfolio Management Cannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected KB0598781 PRB678273 Update Sets Deleting a nonexistent Ui View via update set deletes the main section of Default View instead KB0598169 PRB679363 Human Resources Service Management Possible data loss during reparenting hr_case to sm_order KB0597376 PRB689086 Core Platform Deletion of a user record can cause a cascade effect that affects form layouts. KB0623129 PRB718318 System Applications Unable to launch Studio via Studio module when UI11 is enabled KB0598769 PRB725968 Persistence Cannot expand the size of a field in a rotating table in a way that propagates the expansion to all rotating tables KB0639500 PRB734026 UI Components HTML5 in IE11: mp4 or webm uploaded videos fail to render