Active Chat Panel is missing on Agent Workspace if Agent doesn't have read access to sys_cs_converstation.*Issue Active Chat Panel is missing on Agent Workspace if Agent doesn't have read access to sys_cs_converstation.*ReleaseOrlando and above.CauseThe following read OOB ACL on the "sys_cs_conversation" table is disabled. /sys_security_acl.do?sys_id=c1d8447cdb2c0010a445fd441d96191e The "channel_metadata_table" of Interaction is "sys_cs_conversation". The Agent doens't have access to the "channel_metadata_document" record.ResolutionActivate the above read OOB ACL.Related LinksMake sure the Systme Property "sn_agent_workspace.chat.enabled" is enabled.