Field Service Agents are not able to take Questionnaires in Agent Mobile Offline mode on Android - Known Error

Field Service Agents are not able to take Questionnaires in Agent Mobile Offline mode on Android Description Issue Description: Field Service Agents are not able to take Questionnaires in Agent Mobile Offline mode on Android.

Steps to Reproduce

Need to activate the following Plugins on an OOB Quebec instance. Field Service Management Field Service Management Mobile Field Service Management Demo Data

1. Log in as admin on the desktop browser. 2. Go to "Field Service -> Work Order -> Create New". 3. Set "Company" to "Wonka Inc", "Short description" to any characters then click "Ready for Qualification". 4. Click to open the associated Work Order Task from the related list. 5. Set the following fields for the Work Order Task. Dispatch group: California Dispatchers Assignment group: San Diego South Central Assigned to: Tyree Courrege 6. Impersonate the user "Tyree Courrege". 7. Refresh the Work Order Task. 8. Click the "Accept" button. 9. Click the "Start Work" button. 10. Log in as "Tyree Courrege" via Agent Mobile App on an Android device. 11. Download Cache and go to Offline mode 12. Go to "My Work -> My Tasks" 13. Click to open the Work Order Task created just now. 14. Click on the form menu and select "Questionnaires".

Expected behavior: The Questionnaires should start. Actual behavior: The agent cannot take Questionnaires. "Not Available Offline" error message pops up.

Workaround This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.