In VA, Anything Else topic runs after a user closes the conversationIssue In Virtual Agent, Anything Else topic runs after a user closes the conversation. When user activates and configures the Anything Else topic this topic and then start a VA conversation then types a word to stop the conversation like "end", the VA will reply with "Thank you for using our support chat" and then "Is there anything else I can assist you with?" When the Anything else topic is not active in the default chat experience it will show "Thank you for using our support chat" twice ReleaseParis,QuebecCauseThis is happening because anything else topic is active. OOB we do not have configured in the default chat experience.ResolutionCheck for KB0966018, as OOB we do have old topics that have been seen to cause issues. It is expected to see anything else topic after ending a conversation when Anything else topic is configured in the default chat experience. Anything else topic is optional and can be removed. When it is not it is expected to see "Thank you for using our support chat" twice.