Clicking 'Map view' on 'Make a reservation' page [wsd_search] results in javascript errors - Support and Troubleshooting

Clicking 'Map view' on 'Make a reservation' page [wsd_search] results in javascript errors Issue When clicking the 'Map View' on wsd_search page, the map is not displayed instead it results in following error messages on the page: There is a JavaScript error in your browser console There was some error while trying to load the map. Please try again later.

Additionally, browser console contains following error

js_includes_sp.jsx?v=05-26-2021_0941&lp=Sun_May_02_11_05_21_PDT_2021&c=32_946:42488 Error: 401 Unauthorized at mappedin.js:11 at h (mappedin.js:10) at Generator._invoke (mappedin.js:10) at Generator.next (mappedin.js:10) at i (mappedin.js:10) at l (mappedin.js:10)

In network tab, you shall observe following REST API call fails with 401 error

Request URL: https://INSTANCE_NAME.service-now.com/api/sn_wsd_mappedin/api/bundleproxy?venue= &version=1.0.0 Request Method: GET Status Code: 401 Unauthorized Release Quebec Release

Workplace Reservation Management [v1.6.1+] & Workplace Service Delivery Integration with Mappedin [v1.4.2+]

Cause After the WSD June 2021 release, it is mandatory to add 'MappedIn Export Credentials' at

https://instance_name.service-now.com/sys_auth_profile_basic.do?sys_id=2089f43b23531010fb0c949e27bf6544

Either the credential is not filled or it is wrong.

Resolution Provide correct credentials under 'MappedIn Export Credentials' record.

Related Links https://docs.servicenow.com/bundle/quebec-employee-service-management/page/product/workplace-space-mapping/task/wsm-mappedin-credentials.html