Attachment field in record producer logging double work notesIssue Create an attachment variable in a record producer, map to the attachment field on the incident record. When the request is submitted in portal or platform, duplicate work notes that the file has been uploaded will be logged on the created incident recordReleaseQuebec Patch 1 Hot fix1bCauseExpected behaviourResolutionIn a record producer, when the map to the field is configured on an attachment variable, we wanted the attachment variable to make a copy on map to field to keep it separate from the field level attachment. Since this is done on the backed there is no bypassing possible. Hence two attachments remain on the record and the work notes logs two attachments. This is intended behavior as we want to keep the attachment on the field different from the attachment on the variable. Else deleting one would result in the deletion of the other. This was a call taken while releasing the attachment variable itself and is hence its not PRB. Related LinksHowever, customer could try this and see if it helps, could have a BR on the target record to delete the attachment on the field from sys_Attachment table and assign the value of attachment variable to the file attachment field. This means there is only one attachment on both the field and the variable and manipulating one will result in a change in the other. However such customizations are not suggested because they might cause issues that will be later difficult to debug