While creating a new interaction, "-" symbol is there for "Opened for" field and for 'state' no divider line is present under the text region


Description

Post upgrading to Quebec, on creating interaction manually "-" symbol is displayed for "Opened for" field and for 'state' no divider line is present under the text region

Release or Environment

Quebec

Cause

The issue is happening due to in interaction record both "Opened for" and "state" fields are read only for the user.

Resolution

From Quebec release, the visibility behaviour is changed in agent workspace for read only fields, 

1. if a field is read only for the user and it has some value, then in agent workspace for that read only field "No divider line will be displayed" only on hovering blue colour line will displayed.

- Due to this for the user, the 'state' is read only but it has some value on it, so in agent workspace for that read only field "No divider line will be displayed" only on hovering blue colour line is displayed.

2. if a field is read only for the user and the field is null, then in agent workspace, for that read only field "small line will be displayed in middle'

- Due to this for the user, the 'Opened for' is read only and their is no value, so in agent workspace for that read only field "small line is displayed in middle"