Advanced Work Assignment not creating Work ItemsIssue Work items are not getting created against sc_task/sc_request/ task-related tables in spite of configuring Service ChannelsQueues with schedulesAssignment eligibility rulesWork items are getting created against the interaction table. Responders are configured correctly.sys_db_views for service channels are created correctly.No errors observed in the browser as well as the back end. CauseA Business Rule for a Custom Query has been implemented on the task table, which aims to identify the company of the user who is performing the query and subsequently filters the task records accordingly. Since the Advanced Work Assignment (AWA) worker thread generates work items as a guest user, it is unable to create or query work items for records related to tasks.ResolutionWhen these situations are encountered, where work items are not being generated, it is advisable to initially focus on examining the service channel and queue configuration.If work items are created successfully for most tables but not for certain tables, then it is recommended to investigate the Business Rules/ACLs defined on the table and its parent.It is possible that any Business Rule/ACL might be obstructing the Advanced Work Assignment (AWA) worker thread and impeding the Advanced Work Assignment (AWA) flow.Related LinksKB0956028: Demystifying Advanced Work Assignment (AWA) KB0963190: Troubleshooting steps for Advanced Work Assignment (AWA)