Non-Admin users can't upload attachments using attachment variable type on Catalog itemIssue Non-admin users are unable to upload attachments with the attachment variables. They are, however, able to upload attachments using the paperclip at the bottom of the catalog item form. So we confirmed they have access to the sys_attachment table.Admins are able to use the attachment variables with no issues.CauseAffected users can't add attachments due to a failed read ACL on the sys_attachment table, preventing them from reading necessary data and adding attachments.ResolutionThe affected users are failing table-level read ACL on the sys_attachment table which is the reason why they are not able to add any attachments to the item.Create a new table-level 'create' ACL on the sys_attachment table To resolve the issue, please modify the above ACL to allow users to add attachments as per customers' business requirements. Reference:Types of service catalog variables