Knowledge Article Attachment Link InconsistentIssue There are two behaviors observed when navigating to knowledge article records with attachment link enabled. Behavior 1: In the service portal, use the search feature to find the article. Then, click the article's link from the search results. *Observe the attachment will download automatically Behavior 2: Navigate to the knowledge article by navigating through the catalog. Click the article's link from the associated catalogCausePRB1409752 the development team has confirmed the behavior to be working as expected.In the documentation it is mentioned that The Attachment link option applies to articles accessed from search links only. Articles accessed from links within other knowledge articles will not automatically download an attached file. You can refer the "https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge-management/task/create-knowledge-article.html".ResolutionFor the attachment to download automatically, the user must navigate to it from the search link. In the case this is causing an unacceptable user experience, I would recommend considering using the 'Display Attachments' feature on the knowledge article record. That way the users which are using different navigation can still access the attachments.