<h2>After Quebec upgrade walkup user no longer able to access walkup portal - Sorry, you are not authorized to access the walk-up pages. For security reasons, walk-up pages are limited to users with the sn_walkup.walkup_login role only.</h2><br/><div style="overflow-x:auto"><div><h3>Description</h3><ul><li>Getting the following error: <br /><br />Sorry, you are not authorized to access the walk-up pages.<br />For security reasons, walk-up pages are limited to users with the sn_walkup.walkup_login role only.<br /><br />When trying to access /walkup with the walkup user.<br /><br /></li></ul></div><div><h3>Release or Environment</h3><ul><li>Quebec</li></ul></div><div><h3>Cause</h3><ul><li>Changes have been made in Quebec for Walk-up user.</li></ul></div><div><h3>Resolution</h3><ul><li>It works fine after adding the snc_external role and removing the snc_internal role, with the Quebec release, for new installations, Walk-up Experience has added a dependency on this plugin to explicitly set the Walk-up Experience user as an external user.</li><li>https://docs.servicenow.com/bundle/quebec-release-notes/page/release-notes/it-service-management/walkup-experience-rn.html<br /></li></ul></div></div>