Internal Server 500 error when we click on Metrics tabIssue When clicking on the "Metrics" tab in the alert inside the Operator Workspace we get the following error message: Internal Server 500 error displayed. An error has occurred. Please refresh or contact support ReleaseAll releases where the MetricBase [com.snc.clotho] plugin is activatedd.CauseThe main reason for the error was because the Clotho DB was offline. We will see the following in the sys_logs: Failed to connect to com.snc.clotho.config.GlideSimpleClient@1d885f1: Unavailable Clients: : com.snc.clotho.config.GlideSimpleClient.connect(GlideSimpleClient.java:51)com.snc.clotho.config.GlideClientFactory.canConnect(GlideClientFactory.java:61)com.snc.clotho.config.GlideClientFactory.getClient(GlideClientFactory.java:26)com.snc.clotho.config.GlideClientFactory.getClient(GlideClientFactory.java:37)com.snc.clotho.config.ClothoClientManager.createClient(ClothoClientManager.java:328)com.snc.clotho.config.ClothoClientManager.refreshWithException(ClothoClientManager.java:120)com.snc.clotho.config.ClothoClientManager.refresh(ClothoClientManager.java:103)com.snc.clotho.scriptable.ScopedClothoConfigService.jsStaticFunction_refresh(ScopedClothoConfigService.java:35)sun.reflect.GeneratedMethodAccessor1478.invoke(Unknown Source)sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)java.lang.reflect.Method.invoke(Method.java:498)org.mozilla.javascript.MemberBox.invoke(MemberBox.java:138) Also, we can check if the Clotho DB is working by testing the Clotho DB or checking the stats in Stats.do page ResolutionAfter fixing the Clotho DB the issue was resolved.Related LinksIf you still facing any issues (Metrics/Clotho DB) please reach ServiceNow Technical Support.