Virtual Agent Chat icon does not reposition in browser in Mobile when there is a 'Fixed footer' in the portal theme record - Known Error

Virtual Agent Chat icon does not reposition in browser in Mobile when there is a 'Fixed footer' in the portal theme record Description Virtual Agent Chat icon does not reposition in browser in Mobile when there is a 'Fixed footer' in the portal theme record.

Steps to Reproduce

1. Hop to anu Orlando instance. 2. Go to the portal record for 'sp' 3. Open the associated theme record ( La Jolla) 4. Select 'CSM Unified Portal Footer' for footer, set 'Fixed footer' to true and save the record 5. Go to sys_user table and create a user. 6. Login to the instance in mobile browser with the user credentials 7. Go to the below link : https://demonightlyorlando.service-now.com/sp 8. Notice that the virtual agent chat icon does not show up at the bottom of the screen. 9. If we access the instance in the browser normally (not in mobile) and change the mode to mobile, it displays correctly.

Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this article to be notified when more information becomes available.