Checkout option is not visible in Workflow EditorIssue Unable to see Checkout option in all workflows considering the fact no other version is checkout by any userCauseDue to customization of OOB Message record ResolutionCheck if, Message value of the below record is customized from "Checkout" to "Place your order". https://<<Instance name>>.service-now.com/nav_to.do?uri=sys_ui_message.do?sys_id=d7d85a8f4a36231201e558aa811ea1c0 Restore the value to Checkout as per OOB configuration, checkout option will be available in the workflow editor. And, the issue will be resolved.