Bad SNMP OID 1.3.6.1.4.1.5596.10.6.4.1 causes unsupported Cisco/Tandberg Video Conferencing devices to classified as IP Switches (95MXP/6000MXP/880MXP)DescriptionA bad OID was added in Orlando for Cisco/Tandberg Video Conferencing devices. This is not an IP Switch, and is not supported by Discovery out-of-box. An IP Switch CI gets created for it, when instead Classification should fail. /discovery_snmp_oid.do?sys_id=092f75be0f9733000aff0e62ff767e821.3.6.1.4.1.5596.10.6.4.1 Classifier: Standard Network SwitchTable: IP SwitchManufacturer: Tandberg ASAModel: TANDBERG 6000MXP This OID is also bad, which is some sort of DNS based load balancer:/discovery_snmp_oid.do?sys_id=b3ae3d3e0f9733000aff0e62ff767e701.3.6.1.4.1.9.1.519Classifier: Standard Network SwitchTable: IP SwitchManufacturer: ciscoSystemsModel: ciscoStandbyGSSMSteps to Reproduce Discover a Cisco/Tandberg Video Conferencing device with OID 1.3.6.1.4.1.5596.10.6.4.1. e.g. a Cisco TelePresence System Edge 95 MXP Expected behaviour:IP Phones/Video Conferencing devices are not supported, so the device history should not create a CI and just log "Active: Couldn't Classify" Actual behaviour:An IP switch class CI will be created, with a description such as: TANDBERG CodecSoftW: F7.0 PALMCU: TANDBERG Edge 95MXPDate: 2008-05-21S/N: 26A19870BootSW: Rev. 1.15, 2008-01-04Board: 101070 rev. 07System OID: 1.3.6.1.4.1.5596.10.6.4.1WorkaroundThis problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this article to be notified when more information becomes available. Workaround: Discovery Definition -> CI Classification -> SNMP System OIDsSet the "1.3.6.1.4.1.5596.10.6.4.1" record to Active=False. Related Problem: PRB1506573