Failing widget: 'Typeahead Search' error when navigating to a service portal page - Support and Troubleshooting

Failing widget: 'Typeahead Search' error when navigating to a service portal page Issue The following errors occur when navigating to a service portal page where the Typeahead Search widget is included. In the current KB, the OOTB /sp portal is used to illustrate the issue.

java.lang.NullPointerException Script source code logged to console Failing widget: 'Typeahead Search' (fa20ec02cb31020000f8d856634c9ce9) called from: 'Homepage Search' (200fbd96cb20020000f8d856634c9ca1) java.lang.NullPointerException Script source code logged to console Failing widget: 'Typeahead Search' (fa20ec02cb31020000f8d856634c9ce9)

From the Browser Web Console:

The error points to the following line in the Typeahead Search widget:

if (searchSources.length == 1) {

Release All supported versions.

Cause The issue is caused by one or more " Search Sources " associated to the Service Portal in question.

Resolution To fix the issue follow the following steps:

1. Navigate to Service Portal >> Portals 2. Edit the portal where the errors occur 3. Under the " Search Sources " TAB, remove the records where the Search Source column is empty or invalid.