Work Notes and Additional comments not showing as condition fields on the Notification form (sysevent_email_action)


Description

Work Notes and Additional comments not showing as condition fields on the Notification form (sysevent_email_action)

Steps to Reproduce

1- Hop to any OOB Quebec instance
2- Go to any incident table record on the Notification form (sysevent_email_action)
eg below URL
https://<instance_name>.service-now.com/nav_to.do?uri=sysevent_email_action.do?sys_id=0d51edbac0a80164006963b000ff644e
3- Right Click on the "condition" and click "Configure Dictionary"
4- add the attribute "condition_builder=v2"and save
5- Now go to Step 2 records, the "additional comments" field is not shown in the drop down and as well the operators are missing

Workaround

This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this article to be notified when more information becomes available.


Related Problem: PRB1505464