how to hide ITSM or HR topics only from Virtual agent but still show it in portalsIssue You might have the requirement like you want to show HR topics or ITSM topics only in virtual agent and hide another topics but still should be able to select them in portalReleaseAllResolution1. Open sys_cs_channel_list.do from filter navigator.2. Open the record for teams.3. Set the field 'Opted in all topics by default' to false.4. Open VA designer.5. Open each of the topics and in the properties tab of the topic. There will be an Additional Channel Support field. Select Teams for that field.This works for each of the channels. Also by default 'Opted in all topics by default' field is set to true for each of the channels. please look at below screenshots