Time Reporting on Customer Service Cases is not creating the Time Card as expectedIssue When using the "Record Time" Button on your Customer Service Case Records you are finding that the Time Cards are not being created as expected. This is happening even though the Task Time Worked Records are still being generated.CauseThis was happening because the "TimeRecordingHelper" Script Include had been customised and had some Skipped Upgrades. You should also check the "Update time card for TimeRecording" Business Rule for customisations since this is the Business Rule which calls the above Script Include.ResolutionPlease ensure you revert the "TimeRecordingHelper" Script Include and "Update time card for TimeRecording" Business Rule to Out Of Box. Any customisations can be re-applied as necessary after this.