Activity monitor is not firing as per the associated Calendar/ Schedule.


Description

Activity monitor is not firing as per the associated Calendar/ Schedule.

Link of [sys_trigger] jobs : /sys_trigger_list.do?sysparm_query=nameLIKEactivity.monitor&sysparm_view=

Cause

OOB business rule,
Use Calendar/Schedule property : /nav_to.do?uri=sys_script.do?sys_id=88b0079857023300da263da73d94f929
uses a system property, "com.snc.inactivity.monitor.use.schedule" which controls the behavior. 

Resolution

Create the system property and set it as per your requirement so that the Inactivity monitory honors the schedule. 

Additional Information

Ref. Community article for Inactivity Monitors : https://community.servicenow.com/community?id=community_blog&sys_id=956daa29dbd0dbc01dcaf3231f9619cb