Activity monitor is not firing as per the associated Calendar/ Schedule.Issue Activity monitor is not firing as per the associated Calendar/ Schedule. Link of [sys_trigger] jobs : /sys_trigger_list.do?sysparm_query=nameLIKEactivity.monitor&sysparm_view=CauseOOB business rule,Use Calendar/Schedule property : /nav_to.do?uri=sys_script.do?sys_id=88b0079857023300da263da73d94f929uses a system property, "com.snc.inactivity.monitor.use.schedule" which controls the behavior. ResolutionCreate the system property and set it as per your requirement so that the Inactivity monitory honors the schedule. Related LinksRef. Community article for Inactivity Monitors : https://community.servicenow.com/community?id=community_blog&sys_id=956daa29dbd0dbc01dcaf3231f9619cb