Suspend Case sometimes does not work on HR Agent Workspace - Known Error

Suspend Case sometimes does not work on HR Agent Workspace Description In certain circumstances, the "Suspend" action on HR Agent Workspace might not work.

Steps to Reproduce

1. As a HR agent, open a WIP case in HR Agent Workpace 2. Click on "Suspend" action and populate the popup box, then save >> The case reloads and the record is still in WIP state

NOTE. This might not be recreated in OOB as it depends on ACLs/Query BRs.

Workaround 1. In suspendCaseAction method of hr_CaseAjax replace OOB code:

" var hrCase = new GlideRecord(tblName); if (hrCase.canWrite()) {

"

with

" var hrCase = new GlideRecord(tblName); hrCase.get(objSysId); if (hrCase.canWrite()) {

"