Email client doesn't send email attachments from Non-Admin users Issue The email client is used to send an email directly from any record, such as an incident, change request, or problem record. Email Client This KB talks about a context where non-admin users try to use email clients to send emails with attachments but in the end, the attachments don't get attached to the outbound email. This works well for admin users.CauseWhenever a user clicks on email client on any form and does an attachment before inserting the body or when the email is still in draft, a sys email record with the state "send ignored" is created in the sys_email table with the attachment. When the user inserts the body etc into the email and then finally hits "send", the state of the existing email record created above will change to send-ready which is then picked by the SMTP sender job for execution. In this process, if the non-admin users don't have access to view send-ignored emails due to ACL's, Business rules, etc, the send-ignored emails in the above statement that holds the attachments don't get updated to send-ready state when the user hits "send" in the email client, instead, a new send-ready email is created in sys_email table without attachments and processed leading to missing attachments in the outbound email.ResolutionValidate why the non-admin users are not able to view the send-ignored emails by enabling debug for ACLs, Business rules and make sure they can read these emails in the sys_email table for the attachments to go over from the email client.