Paris Patch 9 : Known Errors



Paris Patch 9 : Known Errors

This article presents notable known errors in  Paris Patch 9, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the  Known Error Portal.

Note: The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see Paris Release Notes.

Severity 1


The following table lists notable Severity 1 known errors in this patch.

ArticleProblemCategoryTitle
KB0755290PRB1354641Discovery'Discovery - Cloud Service Account Reload' business rule can needlessly flood the MID server with 'service_account_reload' commands
KB0831487PRB1406482Tables and DictionaryDuring CMDB CI Class Models, Discovery, and Service Mapping Patterns application installation or update, some tables under the TPP hierarchy are created in TPC structure
KB0827747PRB1408516MID ServerMID Server upgrade fails leaving MID Server Down, due to Cisco AMP antivirus preventing the upgrade service deleting the Wrapper executable
KB0864187PRB1417416Platform RuntimeJVM that are locked on OCSPCheckedCertificateCache are not released, leading to import schedules taking exponentially longer
KB0863437PRB1438114Flow DesignerAccessing 'sc_req_item' list view causes a recursive loop resulting in a stack overflow
KB0955986PRB1481238Software Asset Management ProfessionalThe Client Software Distribution plugin will activate the Software Asset Management Foundation plugin on a Quebec upgrade
KB0958786PRB1486986PlatformSelf hosted phone-home upgrades from a pre-Quebec to a Quebec instance through HI are failing to upgrade Tomcat/Orbit
KB0963231PRB1501230Configuration Management Database (CMDB)CMDB Health Correctness Orphan jobs can cause instance outage/syslog size issues due to infinite looping when there is some problem with the TPP structure of the CMDB and records cannot be queried
KB0727701PRB631444Business Logic ProcessingChanging the sys_class_name of a record can result in the record being deleted if Mandatory field Data Policy prevents the insert in the target table

Severity 2


The following table lists notable Severity 2 known errors in this patch.

ArticleProblemCategoryTitle
KB0727122PRB1113671DiscoveryDiscovery - Sensors business rule runs for non-Discovery ecc_queue inputs.
KB0727944PRB1238857Forms and FieldsWhen saving a read-only currency field its value may be converted to default US Dollars automatically
KB0713179PRB1240595ListsM2MList ajax call fails with a large set of m2m_selected_ids values
KB0727642PRB1250745PersistenceSlowness and potential browser lock up in reports when there is a dot-walked filter condition on a CMDB table (Table Per Partition extension model)
KB0684402PRB1270022Performance Analytics[DOMAIN] Spotlight Job doesn't collect spotlights for empty user and "Use snapshots" property
KB0958489PRB1281005Agent WorkspaceAttachment - Attachments are not copy into Incident from Interaction
KB0717976PRB1288212VA-Web ClientThe virtual agent does not translate based on user language while using the internationalization plugin
KB0717208PRB1305469Clone IssuesExcluding table-per-class (TPC) extended tables from a clone can cause orphaned Discovery Credentials with the 'Record not found' error when trying to open them
KB0754246PRB1316881Authorization/Legacy ACLsVA - On Service Portal when VA widget is display and user it NOT logged in, conversation does not display
KB0721421PRB1318176Asynchronous Message BusThe Asynchronous Message Bus (AMB) fails to connect to the instance when running through Fiddler proxy
KB0752975PRB1324263Upgrade Engine IssuesApplication upgrade process dependencies are not honored and plugin dependencies are not auto installed or upgraded to the scope version
KB0727700PRB1328367Application Navigator & Banner FrameBanner image cannot be changed in Madrid
KB0748188PRB1328549Event ManagementThe alert query job is causing out of memory errors and is stuck on high rate of alerts and big CMDB topologies
KB0823092PRB1331004Asynchronous Message BusVirtual Agent Topic Conversation gets stuck when websockets are enabled, "amb.ServerConnection [ERROR] Connection broken"
KB0750599PRB1335372DiscoveryCredentials are not validating when IAM profile configured mid is pointed to instance
KB0755212PRB1346619Virtual Agent PlatformThe virtual agent closes the chat when the option "I want something else" is clicked
KB0753071PRB1346683Cloud Provisioning and Governance (CMP)Cyberark External credential store not working with Azure Service Principal Discovery
KB0793682PRB1348179Platform SecurityThe System user (default user to run jobs) has no access to add admin/security_admin role via a scheduled job
KB0755203PRB1350354Core PlatformBusiness Calendar Filter Queries do not work after upgrading from Madrid to New York with a Fiscal Calendar Generated
KB0755216PRB1352033Agent WorkspaceA record can not be opened from a list if the first column is an empty/null non-reference field
KB0755855PRB1353927Event ManagementEvent Management dashboard is not loading and multiple EM impact jobs are stuck
KB0831991PRB1362288Design Systemnow-label-value: Reads content twice due to native title="" attribute [#1267]
KB0783073PRB1362325Asynchronous Message BusA Virtual Agent chat client isolated in own window loses session due to lack of HTTP activity on WebSockets
KB0793158PRB1362706Performance AnalyticsPA Widget - Pies or Donuts & Column having no data show a single line instead of "No content available"
KB0782251PRB1364044Service Catalog: Service Portal WidgetsService Portal Widgets fail when they are in sn_scportal scope due to plugin com.glideapp.servicecatalog.portal loaded too early to install the scoped app
KB0793453PRB1368103Dashboards and Home Pages[Quebec][Dependency Assessment] Individual nodes on the tree are not announced properly when they have focus
KB0793177PRB1369986Performance Analytics[waiting close approval] Antivirus Events - The link to view the table is marked up as a heading even though it is not a heading for any particular section of content
KB0786378PRB1371559PatternsThe baseboard serial number is populated on the serial number record instead of the BIOS serial number for Windows servers when using the Windows - OS Servers pattern for discovery
KB0861845PRB1373208Mobile PlatformMobile: Non internal users unable to see data in group by Applet | ACL Condition fails for Group By Applets
KB0785047PRB1373497Performance Analytics[Quebec] Text index collection fails for the monthly indicator
KB0793317PRB1373680Project Portfolio ManagementClicking on 'New' button for creating a Funding Entity takes more than 5 seconds to load the new form
KB0793289PRB1375768Performance AnalyticsExporting to PDF does not include the data visualization patterns when they are employed on graphs
KB0855624PRB1377588Platform LicensingSubscription Management shows paid store app tables as custom tables
KB0793928PRB1377661Performance Analytics[ORL_PAR_Must_Fix] The bar chart renders differently in Safari when the widget size is not 'Auto'
KB0963758PRB1377812Knowledge ManagementA facet request error is displayed when running a search in Knowledge Management
KB0866577PRB1378161DiscoveryShould not fail the SNMP provider on subsequent queries if the previous query was successful
KB0793967PRB1380126DiscoveryDiscovery is causing IP address flapping
KB0825512PRB1380393Flow DesignerAn update to the field using inline script results in field value 'fd-scripted' when the flow If flow is executed for first time by user who doesn't have flow_designer or admin role
KB0813636PRB1385357MID ServerMID Server can fail to install or upgrade to Orlando due to new external connectivity requirement to ocsp.entrust.net for OCSP certification revocation verification check
KB0821387PRB1388280Software Asset Management ProfessionalThe Software Asset Management Adobe plugin does not correctly collect user subscriptions for indirect group assignments
KB0820122PRB1388587Service MappingAn incorrect JSON parsing of the glide.ui.date_format property causes accessibility problems to application services
KB0830008PRB1389445Performance Analytics[Quebec][1.3.1] Report designer, information pane, a list is visually connected but separated into multiple lists in the HTML and when read by screen readers
KB0817433PRB1390370DiscoveryDirect activation of Pattern Designer [com.snc.pattern.designer] (before Discovery) causes missing records on the instance
KB0817926PRB1390666PatternsUnable to run horizontal discovery on some Linux machines due to a NaN value being passed to the Linux/Unix pre-sensor
KB0819224PRB1392062Platform Level Encryption'My Company Applications' will not load if the Key Management Framework plugin is installed in Orlando
KB0953537PRB1394868DiscoveryDiscovery Status "Started" probe count incorrect when probe launch is aborted by prelaunch check
KB0824451PRB1403627Transaction and Session ManagementSpecial characters are not working when using keyword/filter search/special characters in the URL
KB0831493PRB1407560Agent WorkspaceAgent workspace form header: links in information are missing their context
KB0831525PRB1408324Activity StreamTime fields are displayed in terms of how long ago but they are stated as "Xm ago" rather than "X minutes ago" with the same applying to hours / days / months / years confusing screen readers
KB0853010PRB1409119DiscoveryThe 'cleanUpCachedDiscoveryResults' results in performance issues with 'Expired Rollback Contexts' because of too much discovery_cloud_temp_results data
KB0955570PRB1414566DiscoveryTable cleanup does not perform the cascade deletion on M2M table, leaving orphaned relationship records
KB0832840PRB1416016Virtual Agent Lite for ITSMThe search result for the catalog item link in the Virtual Agent opens a broken page
KB0855649PRB1420890Configuration Management Database (CMDB)Upgrading from New York to Orlando causies static .js and .css files to not load in some pages
KB0856342PRB1422481PatternsRunning a discovery against a Linux server does not populate the related lists 'CI IPs' and 'DNS Name for CIs'
KB0870191PRB1423571Service PortalScreenReaders do not announce the file that will be edited/deleted when the Edit File Name / Delete buttons are focused
KB0859518PRB1425278MID ServerWindows (MSI) MID Server installer download from Internet Explorer browser fails, by trying to load the binary file in the browser window (and DEB files)
KB0870361PRB1427577Core PlatformSession times out in Agent Workspace while the user is still active
KB0858378PRB1428872EmailWhen the headers contain an invalid from address the email moves to state ignored and in the Junk Mailbox
KB0858554PRB1429834MID ServerMID Server down after attempted upgrade, due to file locks caused by Dell SecureWorks Red Cloak anti-virus (mid.bat, java.exe, wrapper-windows-x86-64.exe)
KB0954310PRB1430028PersistenceList view on a rotated table shows null values when three or more ORDER BY columns are added
KB0863096PRB1430553Performance AnalyticsInteractive filters are not working on the homepages but are working on the dashboards
KB0861828PRB1436659PatternsThe baseboard serial number is populated on the serial number record instead of the BIOS serial number for Windows servers when using the Windows - OS Servers pattern for discovery
KB0866931PRB1436701MID ServerWindows Pattern Discovery may discover the MID Server host itself instead of the target server if the first WMI query fails in the pattern
KB0863685PRB1442388Event ManagementThe MID Server's web server extension that set to use a certificate may fail to start after upgrading to Paris
KB0868395PRB1445321Flow Designer[Scheduled Jobs] "cleanup_sys_json_chunks_missing_parent_sys_flow_report_doc" && "cleanup_sys_json_chunks_missing_parent_sys_flow_context" - Creating Full Table Scan
KB0864743PRB1446856Performance Analytics[com.snc.pa.dc.recordwatcher.filter] [PA] Data Collection Job using RecordWatcherFilter ignores the Indicator's additional condition when it is based on a Duration field and the time zone used is not UTC
KB0953863PRB1447511MID ServerHotfix for PRB1419895 Lack of Certificate Validation causes MID Server certificate chain errors when customer has self-signed cert injected by firewall/proxy
KB0868359PRB1453021Forms and FieldsWhen the page is resized to 200%, the scroll bar appears below the stages of the new record form and is not accessible via the keyboard
KB0869981PRB1453865Human Resources Service ManagementRecord producer variables via the HRM Todos Summary widget contain NULL values ( continuation of PRB1385665)
KB0869767PRB1455216Forms and Fields[ORACLE DB] - Different related to lists are loaded for Services (form) compared to MySql
KB0870589PRB1458728Agent WorkspaceDisabled custom content root elements still rendered in (classic) Agent Workspace
KB0954956PRB1460040Forms and Fields[WorkspaceNow] Text area string fields are constrained to the max length of the dictionary table
KB0954619PRB1460156Software Asset Management ProfessionalSCCM 2016 plugin has stopped collecting removed software information from SCCM, so installed software records are not getting deleted
KB0958294PRB1474225Domain SupportThe domain tree should not be loaded when domain separation is not used
KB0955097PRB1479020Agent Workspace[Workspace]: dropdown list for choice field is not shown up with the latest chrome (89.0.4389.72)
KB0960763PRB1482415Human Resources Service Management"Recalculate assessment score" in Demand is not working as expected after Quebec upgrade
KB0964527PRB1483187Platform PerformanceMemory depletion on nodes when transforms run after a Quebec upgrade
KB0960538PRB1486471Flow DesignerSlow queries occur on the sys_flow_plan_context_binding table
KB0959468PRB1489024MID ServerIn Quebec : MID Server upgrade stops if PowerShell tests in Pre-upgrade check failed, PowerConsole remains busy, and closing the PowerShell session fails
KB0963437PRB1491477Flow DesignerDEF0178014 : Job not getting cleared if job_context is null
KB0961984PRB1495577Virtual Agent PlatformThe Virtual Agent client does not loadin Quebec
KB0962220PRB1495917DiscoveryThe SNMP probe can leak pairs of the 'DefaultUDPTransportMapping' thread and the timer threads
KB0965072PRB1496501Service PortalService Portal widget dependencies are not refreshed when it is a JS file URL
KB0965130PRB1505410PersistenceThe instance fails to start after an upgrade due to invalid entries in the dictionary table
KB0829912PRB576612UI Components[TBF] Translated fields still using English Sort Order
KB0523398PRB579732EmailEmail Client displays an empty window
KB0595205PRB624982Language and TranslationsTranslated decimal field does not convert dot to comma
KB0678206PRB626041Service CatalogWhen g_form.removeOption method is used in a Client Script, it does not get honored when it is aimed at a Variable field
KB0549804PRB630133WorkflowIn list view, task.stage breaks UI rendering and throws a "jQuery is not defined" error when using UI11
KB0596799PRB653427Server Side ScriptingIn List choice UI action on a related list, global variable 'current' does not work in List v2
KB0598187PRB668806Project Portfolio ManagementCannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected
KB0598781PRB678273Update SetsDeleting a nonexistent Ui View via update set deletes the main section of Default View instead
KB0598169PRB679363Human Resources Service ManagementPossible data loss during reparenting hr_case to sm_order
KB0597376PRB689086Core PlatformDeletion of a user record can cause a cascade effect that affects form layouts.
KB0623129PRB718318System ApplicationsUnable to launch Studio via Studio module when UI11 is enabled
KB0598769PRB725968PersistenceCannot expand the size of a field in a rotating table in a way that propagates the expansion to all rotating tables
KB0639500PRB734026UI ComponentsHTML5 in IE11: mp4 or webm uploaded videos fail to render