Body and Body text of a reply only adds the most recent comment of a reply and indexOf returns -1 in inboud emailDescriptionWhen email.body and email.body_text contain "From:" the inbound action will trim the text starting with "From:" Only the most recent comment of a reply will be available in body_body objectSteps to Reproduce 1. Have an email with a multiline body_text and the From: substring in any part of the textHi user, Yes, will do. From: IT Service Desk <xxx@service-now.com> Sent: Friday, May 21, 2021 9:19 AM To: User 1 <user1@example.com> Subject: Incident INC0207486 -- comments added [cid:image001.png@01D752E5.4BF4C5C0] Short or attachment.2. Have an inbound action with next lines:var trimmed = email.body_text.toString();gs.log('Before = ' + trimmed + ', index = ' + trimmed.indexOf("From:"));//trimmed = trimmed.substring(0, trimmed.indexOf("From:"));gs.log('After = ' + trimmed);3. Process or Reprocess the email4. The result will be in the system logs Quebec:2021-05-27 08:22:32 Information Before = Hi user, Yes, will do., index = -1 *** Script 2021-05-27 08:22:32 Information After = But before Quebec you will see:2021-05-27 08:22:32 Information Before = Hi user, Yes, will do. From: IT Service Desk <xxx@service-now.com> Sent: Friday, May 21, 2021 9:19 AM To: User 1 <User1@example.com> Subject: Incident INC0207486 -- comments added [cid:image001.png@01D752E5.4BF4C5C0] Short or attachment.<Rachel.Phillips@enstargroup.com> Subject: Incident INC0207486 -- comments added [cid:image001.png@01D752E5.4BF4C5C0] Short or attachment. index = 252021-05-27 08:22:32 Information After = Hi user, Yes, will do. Additionally, this new behaviour also affects the email variables for example stringify method: Content:<body_text>FRMA: 4VPYRLComments: Thank you for the request, we will process and update once items ready for dispatch Dave</body_text> Last email parsed with parser v2JSON.stringify(email.body),'GK SNC');>>Information GK {"frma":""} *** Script>>Information GK In condition *** Script>>Information GK {"frma":""} *** Script>>Information GK Body *** ScriptEmail parser v 1>>Information GK Body *** Script>>Information GK {"frma":"4VPYRL","comments":"Thank you for the request, we will process and update once items ready for dispatch"}Workaround+ The behaviour is expected and it is part of the development of inbound actions parser version 2.0 present in Quebec and onward. + As a workaround to create or set (if already exists) system property glide.email_reply_parser.version value to 1 and new emails will work in old way before QuebecRelated Problem: PRB1501019