Workspace: Group by with global 'OR' shows incorrect content for sub group - Known Error

Workspace: Group by with global 'OR' shows incorrect content for sub group Description Unable to perform a Group By in an Agent Workspace List. The groups are not shown correctly when adding an OR condition to the list filter. For example, if grouping by the 'Caller' column, then one group will show a mix of caller values.

Steps to Reproduce

1. Incident > Open list 2. Filter the list with a global OR condition 3. Group by Caller

The results shown seem like all sub groups have wrong content.

Workaround This problem is being fixed. There is no workaround available. If you are able to upgrade, review the Fixed In section to determine the latest version with a permanent fix your instance can be upgraded to.