Connect Support status is changing from Closed by client to closed completeDescriptionBuild information:Orlando Patch 4bIssue Description:Chats closed by end user as 'Closed by Client' are changed to 'Closed Complete' by AgentsThis does not go as per the flow mentioned in https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/use/collaboration/reference/connect-support-chat-states.htmlSteps to Reproduce 1. You need to impersonate admin in one browser, and Fred Luddy (chat agent) in another browser.2. As an admin start a chat with this queue - https://spiderman.service-now.com/$chat_support.do?queueID=20696d0cdbd29810de2830cc299619db3. Accept the chat as the agent4. Now as the end user click on End Chat.5. Check the state in chat_queue_entry table. It shows as Closed by Client (this is as per the product doc)6. Now also end the chat from agents window by clicking End Session.7. Check the chat_queue_entry table and the state now changes to Closed Complete. This is not documented in the product doc. Expected behavior: chat_queue_entry state should not change if already closed by client.Actual behavior: chat_queue_entry state changes to closed complete from closed by client if chat is closed by agent.WorkaroundThis problem has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix With Quebec, if the end-user closes the chat from their end, the 'End Session' button is disabled from the agent's chat window.Related Problem: PRB1422346