Checklist for Virtual Agent NLU discovery troubleshootingSummary<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Troubleshoot why Virtual Agent does not predict or discover the correct topic when Natural Language Understanding (NLU) is enabled. This applies when NLU correctly predicts the intent for a user's utterance, but Virtual Agent does not select the topic mapped to that intent. Work through the following checks in order to isolate where the configuration or mapping is failing. From the NLU Workbench (All > NLU Workbench) Verify that the model is published and that you can see the intent predicted for your utterance. .In the Open NLU Predict Logs [open_nlu_predict_log] table, confirm that NLU predicted the intent in the response.On the Virtual Agent topic, verify that you have mapped the Model and Intent fields.Once the topic is published, review the published NLU bindings. You should see an entry for this topic mapped to the intent in the sys_cs_topic_language table for the given language. If the topic still shows Draft after publishing, check the Application (sys_scope) to verify that the record is in the same scope as the topic. Also verify the domain is correct. Verify there are no duplicate entries in the topic language [sys_cs_topic_language] table. Each topic should have only one model and intent entry per language.Confirm no duplicate entities exist in the sys_cs_topic_language.entity field.Verify that topics on the topic properties page do not have any roles or conditions. If any exist, confirm that they match the user requesting Virtual Agent.Confirm that sys_cs_topic.is_discoverable is set to true for the topic. Test from Virtual Agent. Go to Collaboration > Virtual Agent > Designer. Use Test Active Topics from the topic list page to verify whether a matching intent is coming from NLU. Check the open_nlu_predict_intent_feedback table to see what Virtual Agent did with the intent predicted from NLU.Check the syslog for any errors. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All supported releases