Quick troubleshooting questions for Virtual Agent NLU discoverySummaryHere are troubleshooting steps VA not predicting the topic when NLU is on Check from Workbench, model is published and you can see intent predicted for your utterance 1. Check in open_nlu_predict_log that intent (see response) is predicted from NLU 2. On VA topic, you have mapped Model and Intent 3. Check on published NLU bindings when published topic - you should see an entry for this topic mapped to intent in sys_cs_topic_language for a given language. If you still see Draft on topic after publish, check on Application (sys_scope) to see if the record is in same scope as topic scope. Check on domain as well to make sure it is correct 4. Check that there are no duplicates in sys_cs_topic_language i.e per topic, per language there should be only one entry model/intent 5. Check that there no duplicate entities in sys_cs_topic_language.entity 6. VA Topic do not have any roles/conditions on topic properties page - if there are any, are they met for user requesting VA 7. Check sys_cs_topic.is discoverable set to true for the topic - this is starting Q 8. Test from VA, Collaboration -- Virtual Agent -- Designer, can you test using "Test Active Topics" from topic list page where you can see if there is matching intent coming from NLU vs not 9. Check in table open_nlu_predict_intent_feedback -- to see what VA did for this intent predicted from NLU 10. Any errors in syslog?