SLA Definition to which User field is Callers Timezone pointingSummaryCaller Time Zone will pick below fields to find the timezone of the caller: case 'incident': return task.caller_id;case 'sc_request': return task.requested_for;case 'sc_req_item': return task.request.requested_for;case 'sc_task': return task.request_item.request.requested_for;case 'change_request': return task.requested_by;case 'change_task': return task.change_request.requested_by;case 'kb_submission': return task.submitted_by;case 'grc_activity': return task.requested_by;case 'wm_order': return task.caller;case 'hr_case': return task.opened_for;case 'hr_case_operations': return task.opened_for;case 'hr_case_payroll': return task.opened_for;case 'hr_case_performance': return task.opened_for;case 'hr_case_talent_management': return task.opened_for;case 'hr_case_total_rewards': return task.opened_for;case 'hr_case_workforce_admin': return task.opened_for;default:return task.opened_by;} ******HR****** "case 'hr_case': return task.opened_for;case 'hr_case_operations': return task.opened_for;case 'hr_case_payroll': return task.opened_for;case 'hr_case_performance': return task.opened_for;case 'hr_case_talent_management': return task.opened_for;case 'hr_case_total_rewards': return task.opened_for; case 'hr_case_workforce_admin': return task.opened_for; "