Reply Inbound Email Action intermittently not working after instance upgradeIssue After upgrading to Quebec, you have observed that intermittently the content from reply emails are not being added to the target record or that the content is truncated.ReleaseQuebec and onwardsCauseIn Quebec, the system property "glide.pop3.reply_separators" has been deprecated and replaced by Email Reply Separators [sys_email_reply_separator]. The out of box (OOB) Email Reply Separators provided are: \nFrom: ^(On\s(.{1,500})wrote:) This differs to the ones provided in Paris and earlier: \n\n _____ \n\nFrom: \n\n-----Original Message---- In most cases it is the removal of the "\n\n _____ \n\n" which has caused the change in behaviour, as not all email clients will add the line separator when replying to emails.ResolutionYour Inbound Email Action may need to be updated to account for this change in the Email Reply Separator. Alternatively you can modify the Email Reply Separator records to reflect the reply separators used in pre-Quebec. \n\n _____ \n\nFrom: \n\n-----Original Message---- Related LinksInformation of this change and feature can be found below: Quebec - Notifications release notes Parse an email thread