SNMP GetBulk fails when the response packet is huge while fetching pool member info for F5 Load balancer - Known Error

SNMP GetBulk fails when the response packet is huge while fetching pool member info for F5 Load balancer Description

F5 Load balancers with large number of pools are failing to discover at the pattern step to get the pool members. we are fetching the pool members at step 24 of pattern "F5 Load Balancer". Based on the investigation from F5 support, they can see the response for the SNMP Walk on OID to get pool members, however ServiceNow is getting time out and it could be due to the size of the payload. For testing purpose we checked with GETNEXT to fetch the details using snmp tool and it was successful, However ServiceNow pattern only uses GETBULK. Noticed there is a defect on F5 when using GetBulk as mentioned in below document. The GetBulk works if we reduce the max repetition number below 10 . https://cdn.f5.com/product/bugtracker/ID929897.html Currently, ServiceNow don't have a way to set the maxRepetitions. The default value is 10. Customer will have to use v2 credentials to get the pool member info.

Steps to Reproduce

NA

Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this article to be notified when more information becomes available.