Lookup select box variable is read-only in flow SC core action, Submit Catalog Item Request


Description

A cat item with a "lookup select box" variable is grayed out (read-only) from the flow action Submit Catalog Item Request


STEPS TO REPRODUCE:

  1. create a cat item with a lookup select box variable
  2. create a flow with the action "Submit Catalog Item Request"
  3. select the cat item you created in step 1

    Unexpected behavior: the variable is read-only and can not be configured
    Expected behavior: the variable should be configurable

Resolution

The variable "lookup select box" is not supported. Please submit an enhancement request from the idea portal in the ServiceNow community.