Invalid cache created on the when an other users without permissions to the vies access the form, making some views not to show up on the header context menu - Known Error

Invalid cache created on the when an other users without permissions to the vies access the form, making some views not to show up on the header context menu Description Invalid cache created on the when an other users without permissions to the vies access the form, making some views not to show up on the header context menu

Steps to Reproduce

1) Login to an instance as Admin 2) Run gs.invalidateCache(); in background script 3) Impersonate a ITIL user and open any incident record 4) From Hamburger icon , Select -> View 5) Notice that the workspace view is not present. 6) Unimpersonate the user and open any incident record. 7) From Hamburger icon , Select -> View

Expected : Workspace view should be present for the admin users Actual : Workspace view is missing for the admin user.

Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this article to be notified when more information becomes available.