When click on "New" button on change request form goes blank and interceptor doesn't showSummaryNavigate to 'sys_wizard.list'Opens 'Interceptors' table.Search for name is "New Change Request"Under Related list 'Answers' make sure the entries are set to 'Active' is "True" https://instance_name.service-now.com/sys_wizard.do?sys_id=8db4a378c611227401b96457a060e0f4Related LinksIn Quebec , there are two 'New' UI Action that was introduced via the Change Request table. For one that is on the 'Normal List' https://Instance_name.service-now.com/sys_ui_action.do?sys_id=8a1984fd53a3101034d1ddeeff7b12b3 Condition: (new GlideRecord(current.getTableName())).canCreate() && !RP.getListControl().isOmitNewButton() && !RP.isRelatedList() It has the script in UI action which does the redirect. i.e. "setRedirectURL"