Agent mobile app does not clear the "Assigned to" field when reassigning an incident if the Assignment group dictionary reference qualifier condition uses a "contains" on iOS devices - Known Error

Agent mobile app does not clear the "Assigned to" field when reassigning an incident if the Assignment group dictionary reference qualifier condition uses a "contains" on iOS devices Description In Agent mobile app on iOS device, when attempting to use the OOB "Reassign" option to reassign an incident to a different assignment group, the "Assigned to" field does not clear out if the Assignment group dictionary reference qualifier condition uses a "contains"

Steps to Reproduce

1. Log into an OOB instance 2. Open the dictionary record for the "Assignment group" field on the Task table and update the "Reference qual condition" to "Type contains Catalog", for example 3. Log into the Agent mobile app on an iOS device and open any incident record where the "Assignment group" and "Assigned to" fields are populated 4. Click on the "..." option and choose "Reassign" 5. In the "Assignment group" field, choose another group and note the "Assigned to" field does not clear out

Workaround This problem has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.