KB article Translation page is not showing a specific language in the dropdown of 'Translate To' field on kb_create_translations UI pageIssue The customer reported, when they are trying to translate a language to some other language, they are not seeing a few languages on the 'Translate To' drop-down field on kb_create_translations UI page.CauseThis is basically a misconfiguration issue. Here are the details of the investigationHTML code for the 'Translate To' field: <select class='form-control form-field form-group' ng-change="loadTranslation(translation_language)" ng-model='translation_language' ng-options="languageObj[value] for value in configuredLanguageList"/> Client script of the UI page:$scope.configuredLanguageList = configuredLanguageArray;var configuredLanguageArray = JSON.parse('$[JSON.stringify(configuredLanguageArray)]');This is again coming from HTML's inline JavaScript:var kbTranslationTask = new KBTranslationTask();configuredLanguageArray = kbTranslationTask.getConfiguredLanguages(source);This calls a Script Include KBTranslationTask, which is extending the actual class KBTranslationTaskSNCIn this getConfiguredLanguages, below is defined: getConfiguredLanguages: function(article) { var languageArray = []; if (gs.nil(article.kb_knowledge_base.languages)) { var installedLanguages = new GlideRecord('sys_language'); installedLanguages.addActiveQuery(); installedLanguages.query(); while (installedLanguages.next()) { languageArray.push(installedLanguages['id'].toString()); } } else { languageArray = article.kb_knowledge_base.languages.split(','); } return languageArray; }, It is possible that the language that is not appearing, is marked as inactive. Ideally, if a language is installed, the entry should get auto-activated. But if it was done manually, then this can happen. ResolutionIt can be corrected by making the field activated. However, changing it is not possible through UI, so customers have to write below sample Background script and run it. var engLanguage = new GlideRecord('sys_language') engLanguage.get('SYS_ID_OF_THE_INACTIVE_LANGUAGE') engLanguage.active=true; engLanguage.update();