Response Templates not working for Messaging ChannelSummaryThe Response Templates (/r) are not working in messaging channels, as the corresponding definition is limited to Type=Chat, but it should also include the Interaction Type of Messaging.InstructionsThe Quick Action -> Response Templates instance-name.servicenow.com/nav_to.do?uri=quickactions_action.do?sys_id=3e5a8b040f132300d95aff5eef767eaeInstall Agent Chat (result: quick action is chat-only)Install Conversational Messaging (result: quick action is chat & messaging) Plugin: com.glide.messaging.awaMake sure the above plugins are installed.