Quebec: Search KB functionality in Virtual Agent LiteDescriptionIn Paris, 'Search KB' topic was available with 'ITSM Virtual Agent Lite' https://docs.servicenow.com/bundle/paris-it-service-management/page/product/itsm-virtual-agent/concept/itsm-virtual-agent-lite.html Starting Quebec , search KB topic is not available with 'ITSM Virtual Agent Lite' https://docs.servicenow.com/bundle/quebec-it-service-management/page/product/itsm-virtual-agent/concept/itsm-virtual-agent-lite.htmlRelease or EnvironmentStarting QuebecCauseSearch Knowledge base is part of the 'Search Fallback topic' now.ResolutionThis only applies ifr using 'ITSM Virtual Agent Lite' - Following changes need to be done to search knowledge base using 'Search Fallback Topic' in Quebec.'1. Add 'Search fallback Topic' as the Fallback Topic, by navigating to Collaboration >> Virtual Agent >> Custom Greetings and Setup and open Default chat experience' [/nav_to.do?uri=%2Fsys_cs_context_profile.do%3Fsys_id%3D3a33973653211010a813ddeeff7b125a%26sysparm_view%3Dsimple_chat_context_profiles%26sysparm_record_target%3Dsys_cs_context_profile%26sysparm_record_row%3D1%26sysparm_record_rows%3D1%26sysparm_record_list%3DORDERBYorder] 2. Add a knowledge Base to portal record, to be searched from. See the attached screenshot - Once you make these changes, from Virtual Agent , you can search for keywords present in the article and it'll bring results.