Users are unable to create HR tasks , throwing error '"Submit cancelled due to a script error- please contact system Administrator" - Support and Troubleshooting

Users are unable to create HR tasks , throwing error '"Submit cancelled due to a script error- please contact system Administrator" Description Issue : When user is trying to create HR tasks , it not submitting the form and throwing error ""Submit cancelled due to a script error- please contact system Administrator"

Cause Cause: Prevent use of docusign task template

Link: https://XXXXXX.service-now.com/sys_script_client.do?sys_id=d429315277063300a629aed7c810618c

Resolution Client script is causing the issue "Prevent use of docusign task template"

Client script was not submitting the form -

"template" field was not added to form layout due to which below code line from client script was causing this Issue - "Prevent use of docusign task template" -

Code - g_form.getDisplayBox('template').value == 'Docusign Task Template'

As this field is not visible on the form so it's returning an undefined value.

The issue will be resolved by adding this field on form layout