Create a background script to close a recordSummaryA record, for example a Change, is stuck on a state and you need to close it.InstructionsCreate a script to run as a background script as follows: var gr = new GlideRecord('change_request'); gr.addQuery('number','CHG0315903'); gr.query(); while (gr.next()) { gr.state = 3; gr.update(); } In this example we are closing (state 3) Change CHG0315903, yo will need to adjust the values to your situation.