MID server upgrade on Japanese Windows server fails leaving it DOWN with: Wrapper.stop() failed to stop the MID Server. Trying to use taskkill command to kill the process - Known Error

MID server upgrade on Japanese Windows server fails leaving it DOWN with: Wrapper.stop() failed to stop the MID Server. Trying to use taskkill command to kill the process Description MID Server upgrade fails from Paris, on a Japanese Windows server.

From dist_upgrade.log, the MID Server wrapper has stopped, but Upgrade application could not detect it.

ErrorMsg=null | INFO | Wrapper.stop() failed to stop the MID Server. Trying to use taskkill command to kill the process . Steps to Reproduce

Installed MID Server (Paris Patch 7a) on Windows Server 2019 which has Japanse language setting for NON-UNICODE programs(control panel ->Region Administrative tab) Set MID sever to connect to Quebec patch 3 instance MID server start upgrade check dist_upgrade.log 05/17/21 13:44:40 (147) | INFO | ***********UPGRADE MAIN LOGIN START*********** 05/17/21 13:44:40 (147) | INFO | Command-line arguments: --mode=dist-upgrade --dist-file=C:\Windows\Temp\1621226452867-0\mid-upgrade.quebec-12-09-2020__patch3-04-14-2021_04-29-2021_2308.universal.universal.zip --current-dir=C:\servicenow\ServiceNow MID Server aws\mid.paris-06-24-2020__patch7a-03-29-2021_04-14-2021_1027.windows.x86-64\agent 05/17/21 13:44:40 (162) | INFO | MID Server upgrade v2.0 starting... 05/17/21 13:44:40 (162) | INFO | Upgrading MID `C:\servicenow\ServiceNow MID Server aws\mid.paris-06-24-2020__patch7a-03-29-2021_04-14-2021_1027.windows.x86-64\agent` with contents from `C:\Windows\Temp\1621226452867-0\agent`. 05/17/21 13:44:40 (162) | INFO | Executing command `"C:\servicenow\ServiceNow MID Server aws\mid.paris-06-24-2020__patch7a-03-29-2021_04-14-2021_1027.windows.x86-64\agent\bin\mid.bat" status`. Working dir: `C:\servicenow\ServiceNow MID Server aws\mid.paris-06-24-2020__patch7a-03-29-2021_04-14-2021_1027.windows.x86-64\agent`. Current user: `EC2AMAZ-NHAJGST$`. 05/17/21 13:44:40 (455) | INFO | Execution result: ExitCode=0 Output=wrapperm | The ServiceNow MID Server_qu2 Service is installed. wrapperm | Start Type: Automatic wrapperm | Interactive: No wrapperm | Running: Yes 続行するには何かキーを押してください .

----------------------------- ErrorMsg=null 05/17/21 13:54:39 (134) | INFO | Executing command `"C:\servicenow\ServiceNow MID Server aws\mid.paris-06-24-2020__patch7a-03-29-2021_04-14-2021_1027.windows.x86-64\agent\bin\mid.bat" status`. Working dir: `C:\servicenow\ServiceNow MID Server aws\mid.paris-06-24-2020__patch7a-03-29-2021_04-14-2021_1027.windows.x86-64\agent`. Current user: `EC2AMAZ-NHAJGST$`. 05/17/21 13:54:39 (376) | INFO | Execution result: ExitCode=0 Output=wrapperm | The ServiceNow MID Server_qu2 Service is installed. wrapperm | Start Type: Automatic wrapperm | Interactive: No wrapperm | Running: No 続行するには何かキーを押してください . . .

ErrorMsg=null 05/17/21 13:54:41 (458) | INFO | Wrapper.stop() failed to stop the MID Server. Trying to use taskkill command to kill the process. 05/17/21 13:54:44 (186) | SEVERE | com.snc.dist.mid_upgrade.UpgradeException: Unable to run taskkill command to kill the MID Server process: java.lang.NullPointerException 05/17/21 13:54:44 (202) | INFO | ***********UPGRADE MAIN LOGIN END*********** 05/17/21 13:54:44 (202) | INFO | Flushing logs 05/17/21 13:54:50 (273) | INFO | WrapperListener.stop() Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this article to be notified when more information becomes available.

A temporary workaround is to switch Language setting on Windows from Japanese to English.