Custom E164 field does not display as hyperlinked in customer 360 component in Agent Workspace - Known Error

Custom E164 field does not display as hyperlinked in customer 360 component in Agent Workspace Description Custom E164 phone type field is not showing as hyperlinked in customer 360 ribbon component in Agent Workspace

Steps to Reproduce

Activate the plugins: com.snc.notify com.sn_openframe com.snc.cti

1. Create a custom field of type E164 phone on the User [sys_user] table and populate this field for Abel Tuter, along with Business phone and Mobile phone fields 2. Create a customer 360 ribbon component for the incident table with the following attributes: Primary user: Caller Primary reference table: User Primary fields: Business phone, Mobile phone, and custom field from step 1

3. Go to the OpenFrame Configurations table and set the CTI record to active 4. Open an incident record in Agent Workspace where the Caller is Abel Tuter and see the custom E164 phone field is not hyperlinked whereas Business phone and Mobile phone is

Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this article to be notified when more information becomes available.