<h2>In Virtual Agent, catalog items added to catalogs in scoped app are not searchable.</h2><br/><div style="overflow-x:auto"><article><div ><h3 >Summary</h3><section><ul><li>In Virtual Agent, catalog items added to catalogs in the scoped apps are not searchable.</li><li>This will due to the property 'sn_itsm_va.com.snc.itsm.virtualagent.portal_url'.</li><li>if the property is set to sp then we have to make an entry for the catalog in the 'm2m_sp_portal_catalog' table for the service portal.</li><li>Change the property to the desired portal in which the required catalog entry is associated with it (in the m2m table 'm2m_sp_portal_catalog').</li></ul></section></div></article></div>