Get ready for Now Support, reimagined, coming to HIWAVE and HITIDE! Let the countdown begin: We’re only a few days away from launching a fully redesigned, reimagined Now Support portal on HIWAVE and HITIDE. We listened to your comments, requests, and pain points and used them to build our roadmap for Now Support. We’ve also worked closely with our Now Support Customer Advisory Board to conduct usability studies, test product ideas, and get candid feedback on what we could do better. Here’s a look at what you can expect to see in the redesigned Now Support portal, and how your feedback helped us improve the Now Support experience. What's coming in the redesigned Now Support portal Our goal in redesigning the Now Support portal is to provide you with a more connected, seamless, and personalized support experience. To that end, we completely redesigned the Now Support portal—updating the site’s look and feel, functionality, and organization. Now Support will look a bit different when you log in, with updates that will help you: Find what you need faster with an intuitive, personalized user interface.Stay on top of your instance health with key updates and visibility into your instances, cases, changes, and accounts.Stay productive with automated workflows, plugins, and more in the new Automation Store.Ramp up your team with integrated learning and an updated onboarding experience. We’ll share a full list of updates when Now Support, reimagined, goes live for HIWAVE and HITIDE —and you’ll be provided a personalized onboarding experience that includes a guided tour as soon as you log in. We can't wait to share the reimagined portal with you.