Now Support release notes for May 2021 (HIWAVE and HITIDE)Introducing Now Support, reimagined, for HIWAVE and HITIDE May 21, 2021 Highlights We've reimagined the Now Support portal for HIWAVE and HITIDE, making it easier for you to find what you need, when you need it and stay productive as you manage your ServiceNow instances. The updated portal helps you: Find what you need faster with an intuitive, personalized user interface. Stay in the loop on your instance health with key updates and visibility into your instances, cases, changes, and accounts. Stay productive with automated workflows, plugins, and more in the new Automation Store.Ramp up your team with integrated learning and an updated onboarding experience. New and enhanced features Homepage Find what you need from the Now Support homepage with more intuitive navigation and a high-level summary of your instances, recent cases, changes, and more. My Support Get a visual summary of your support experience with My Support, which allows you to drill down and get details on your cases, changes, and problems. Instances Dashboard Get a comprehensive look at your instance health with the redesigned instance dashboard, where you can see the status of your instances and get recommendations on activities that will improve your instance health—including how and when to upgrade. Manage Accounts Get a better view of your users and their activity with the redesigned manage accounts page. Help Center Visit the redesigned help center to find helpful, relevant content that empowers you to troubleshoot and self-serve—including recommended content from Now Community. Onboarding Get your team up to speed with an updated onboarding experience, including a Customer Administrator Now Learning course, onboarding checklist, and curated content. Tasks and notifications Easily access alerts and tasks from top menu through the entire portal, and view and configure your notifications within Now Support from one convenient place. Automation Store Shop for automated workflows, activate plugins, and more from the new Automation Store—a combination of our previous self-service experiences, the Service Catalog and Plugin Store. Knowledge Base Easily locate knowledge material with an updated user knowledge base interface, now integrated with the Now Support Help Center. Post-case customer satisfaction survey Easily find your post-case customer satisfaction surveys—now with a modern interface— via your profile drop-down and be alerted to open surveys in your Tasks tray.