Create New case in HR throws error {{ErrorMessage}} - Known Error

Create New case in HR throws error {{ErrorMessage}} Description Create New case in HR throws error {{ErrorMessage}}

Steps to Reproduce

1. Open any instance 2. Make sure to update the 'hint' of work_notes field label in the dictionary to add apostrophe ( ' ) Now Create a case in HR case management 3. Go to 'Create New case' in HR case Management 4. Populate the fields and click 'Submit' 5. It will throw error on Top {{ErrorMessage}}

Workaround The error message on case creation page is due to unescaped hint for work_notes field. The metadata for all the fields are stored in "taskFields" variable in case_creation UI page. Since the metadata is stored as json string the unescaped apostrophe is considered as end of the string and all the characters after that produce error. There are three potential fixes for this

1. Update the hint of work_notes field label to remove apostrophe usage.

2. Setting "glide.ui.escape_text" sys_property to true.

3. Update the UI page code to escape taskFields value. Steps :- - Navigate to UI pages - Search for "case_creation" page - In the HTML field search for "${taskFieldString}" - Update this as shown below. "JS:" is added to the string literal for escaping it. var taskFields = '${taskFieldString}'; should be => var taskFields = '${JS:taskFieldString}';