Work Notes on record insert do not always show on Activity formatterIssue When configuring a record to add a work note/comment while the record is being inserted, it's noticed that the work note/comment is no longer displayed in the activity stream after a period of time once the sys_history_set is cleaned up.CauseBy default, the system stops inserting audits on records during inserts. This is controlled by the glide.sys.audit_inserts system property (https://docs.servicenow.com/bundle/quebec-platform-administration/page/administer/security/concept/c_TrackingInserts.html). Since the record's work note/comment is created on insert of the record, there is no sys_audit entry, and so the work note is lost when the history is rebuilt.ResolutionTo allow audits on record inserts, you can change the system property glide.sys.audit_inserts to true. It's not recommended to keep this value set to true, as inserts can account for over 80% of the size of the Audit table. Not tracking inserts allows for better performance and a much smaller Audit table. An alternative approach would be to add the work note/comment after the insert is complete.