When you try to modify a standard change template it redirect back to the previous page - Support and Troubleshooting

When you try to modify a standard change template it redirect back to the previous page Issue When you try to modify a standard change template it redirect back to the previous page. The logs record this error:

Evaluator: java.lang.NullPointerException Caused by error in script at line 97 com.glideapp.servicecatalog.CatalogURLGenerator.getItemBaseURL(CatalogURLGenerator.java:1374) com.glideapp.servicecatalog.CatalogURLGenerator.jsStaticFunction_getItemBaseURL(CatalogURLGenerator.java:355)

Cause The UI Action Modify Template executes these two lines:

var proposeStdChangeRPSysId = new StdChangeUtils().PROPOSE_STD_CHANGE_RP_MODIFY; var itemURL = GlideappCatalogURLGenerator.getItemBaseURL(proposeStdChangeRPSysId);

In line 1 it gets the ID of the standard template which is defined in a script include:

PROPOSE_STD_CHANGE_RP_NEW: 'cb2a927f935002003b7a7a75e57ffb4c', PROPOSE_STD_CHANGE_RP_MODIFY: '32b19f3b9fb002002920bde8132e7024', PROPOSE_STD_CHANGE_RP_RETIRE: '011f117a9f3002002920bde8132e7020',

This works fine. In line 2 it will the attempt to construct the URL it needs to redirect to. This is where it fails. When it does so, the whole UI Action fails and it will redirect to the last page, which is what you are seeing. The reason for this is that there is no record in your instance with ID 32b19f3b9fb002002920bde8132e7024 so line 2 fails with the error recorded in the logs.

Resolution 32b19f3b9fb002002920bde8132e7024 is the ID of a record producer called 'Modify a Standard Change Template'. It's used to make that change, but it does not exist in the instance. That's why it's not working in your case. You need to import the record producer and its associated files.