ServiceNow Email Reader can only read from the IMAP 'INBOX' Folder and not from any Sub-FoldersSummaryWhen retrieving email from an IMAP mail account the ServiceNow instance can only read from the INBOX folder. INBOX is an IMAP reserved folder name that always represents the top-level folder of the mailbox. There is no possibility to retrieve email from any sub-folder, the use of the INBOX top-level folder is hardcoded into the code for the Email Reader job.ReleaseAll ServiceNow releasesRelated LinksA blog post with useful info on why IMAP uses INBOX as a reserved name: https://fastmail.blog/advanced/whats-in-a-name-mailbox-names-via-imap/